Thoughts on strategy, operations, customer experience, and building a career across industries.
Every company says they listen to their customers. Far fewer do the work of actually hearing what customers are trying to tell them.
Read MoreMost companies optimize operations for one thing — the bottom line. But the best operations I've seen serve three masters at once. Here's why that matters more than ever.
Read MoreHow an "unconventional" route through operations and strategy turned out to be the most powerful career I could have built — and why the data says more women should take it.
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